Callbacks
Design-system check — real KPIs land in step 10.
Total callbacks
47
+12% vs LY
Avg response time
1.4d
−0.6d vs LY
Denial rate
38%
−4pts
Paid out
$8,420
+$1.2k
Status palette
resolvepartialdenyinfoClaude
If these read as warm-paper background, near-black ink, and the colored pills look muted (not neon), the token system is wired right. The brand pill should pick up the tenant accent.